Communication: Analysing and Presenting Complex Communication Essay

IntroductionThis promulgate is for the second testing of the Communications unit of producing complex writ decennium line of products docu ments. The aim of this report is to know the guest service in the Renmin University and know whether it could ensure the need of the students. The objectives of the report be to introduce different kinds of customer go in the Renmin University and how to offer these operate for the students. It includes the facilities of teaching, condition of the teaching, facilities of invigoration and organization and activities of students. And each of them has its own different fictional character to define the work.2.0 ProcedureTo source this reporta) cultivation on the customer go was taken from profit websites.b) A number of books on customer work were consulted.c) Information was gathered from the official websites of the Renmin University.3. Facilities of Teaching3.1 ecumenic Information of the FacilitiesThe Renmin University consists o f 23 schools in addition to the buzz off direct (the School of Science is in the subroutine of being band up, and a Chemistry plane section has been realized.), thirteen university-level institutions, 14 post-doctoral stations, plus one adult Higher reproduction College, School of knowledge Training, and Shenzhen seek Institute. Each of the schools has its own teaching building to meet the routine postulate of teaching. And they likewise have the sp be facilities for their special subjects, for example, the chemical laboratoriesthe mulmagazinedia class room and the computer rooms. So the facilities of the teaching of the Renmin University could meet the needs of the customer services of the students.3.2 LibraryThe library of the Renmin University was founded in 1937. And now, the library has 15 reading rooms in which there are more than 1,800 seats. The responsible for services of the reading rooms are including borrowing, consultation, inter-library loans, help wi th information requests, searches, binding, audio-visual services, and so on. The university established a new local network that adopts the UNICORN software product system of the US SIRSI Company and SUN processor equipment at the end of 1999. And this network environment provides each the essential functions for a snug and prompt library service. The library has a book collection of 2,500,000 copies, covering fire all central dramaturgys of inquiry such as the humanities, the social sciences, economics, and administration. The rangeings are especially bullnecked in economics, law, philosophy, and history. The library similarly has a deep collection of electronic resources this includes access to more than cc data bases and disk-based materials from networks both at home and abroad. To serve the mathematical function of the collection, the library has established a commit of swaned resource bases and data bases. Thus, the library offers convenient access so that reade rs can effectively use the digital resources of the library.3.3 GymnasiumThe gymnasium of the Renmin University is a useful gymnasium. It is located at the west of the university. It covers over 1,400 straight meters and the building area of it is 20,000 square meters. The total exist of it is more than 9,000 million. It includes the basketball courts, tennis courts indoor drop behindgymequipment roommusic room and so on. It is one of the most multipurpose gymnasiums of all the universities. The gymnasium is made of aluminum and Glass curtain ring which is actually beautiful and unique. The gymnasium is becoming a landmark of the Renmin University because of its beautiful shape and complex structure. And it also shapes the place which the students could spend the part time to do sports.4. Condition of the education4.1 TeachersNow the Renmin University has 1,671 full time teachers, including 499 professors and 636 associate professors. The school has 13 teachers to be the mem bers of the twenty percent State Council Academic Degrees Committee and has 13 professors to be selected as the members of the Social Science Council of the Ministry of Education. The numbers of these are in the front of the universities. The number of the excellent teachers is also in the front of the universities. In recent years, a large number of young scholars which have carry out education and courageous thinking of innovation become the famous scholars and the academic leaders having the great lick all over the world. All of these make the Renmin University raising a hole of excellent graduates.4.2 Quality EducationThe endeavor of quality education is to improve students catch and awareness of culture and their cleverness to think by themselves through different kinds of courses. almost of the courses are very popular among students, such as the History of westward Civilization, Selected Readings in Literature and the History of Chinese Civilization. Some science cour ses are available as headspring in order to supplement students of humanities with more universal abilities such as biology, physics and chemistry. The lectures on dance, music and art could help to better students esthetical taste and ability to appreciate the accomplishments of those areas. The quality education and campus culture supplement each other at the Renmin University of china. It meets the needs of the students about developing their artistic ability and aesthetic taste.4.3 Schools & DepartmentsThe Renmin University has put the undergraduate education on the base and the graduate education on the authoritative place. And it also uses the continuing education to assist the daily teaching. All of these make the Renmin University form a comprehensive and multi-storey teaching structure. And the university is one of the universities which established the Graduate School. The Renmin University consists of 23 schools in addition to the Graduate School (the School of Scien ce is in the process of being set up, and a Chemistry Department has been established.), thirteen university-level institutions, fourteen post-doctoral stations, plus one Adult Higher Education College, School of Education Training, and Shenzhen Research Institute. The school has 61 departments of professional degree, 8 departments of the second professional degree, ten departments of undergraduate education and so on. These departments could meet the needs of all the students.5.0 Organization and Activities of scholars5.1 Students OrganizationsThe Renmin University has a lot of Student Organizations. It is more than 124. Every year it will hold an assembly to enlist new members of the organizations. This is the most serious magnificent ceremony of all the organizations. The organizations which are approving have six parts including education, theory, amusement, sports, public well-being and practice. It is beautiful scenery of the cultural life on campus. The Renmin University is famous for the students organizations which having lots kinds, large coverage, and great influence. The students of the Renmin University receive the fun of youth and the growth of experience with victorious part in the varied students activities.5.2 Sports TeamsThe Renmin University has a lot of sports teams, such as basketball and volleyball teams, submit tennis teams, mens soccer, track and field and martial arts. They do well in womens basketball, mens volleyball, martial arts, and track and field at the home(a) University Games and these teams are invariably among the blossom three in the universities of Beijing. The basketball teams and the mens soccer are high-level sports teams of it, certified by the Ministry of Education. These two teams have represented Beijing in the home(a) University Games on numerous occasions. And they have win the championship in Beijing University Sports Games on many years. The titles they have obtained include the third place at the 2n d CUBA, the fifth place in mens basketball at the 5th content University Games, the fourth place in mens soccer in the preliminary rounds of the 6th National University Games, silver medalist at the 7th National University Games and seventh place in the final.5.3 Social exampleThe Renmin University has organized many forms of social activities in order to prepare its students for their future(a) jobs. The Renmin University helps its students find institutions or organizations tough in social activities, and provide the students with the necessary pecuniary support they need for participation. The professors and experts of the Renmin University have been arranged to authorize their students training and lectures on doing research, including how they can adapt themselves to their future jobs, how they can write their research reports and academic theses and how they should chance on a problem and conduct research into it.The young Federation could bring students together and th ey are asked to converse about their experiences from their social activities. Then, other students can regard from them. Excellent reports and theses will be published, outstanding students or groups will be rewarded. And the Renmin University has set up a database to help the students get information and help from the university at any time and any stage necessary as programs for social activities are applied for and managed on the intranet.6. ConclusionThe Renmin University has many kinds of organizations and activities to meet the needs of its students. It takes the customer service of the school as an important part of the construction of the daily work. As a result, the students of it quality that the customer services of the school are goodish and their needs could be meet. The Renmin University offers the customer services not only on the good deal of the material services but also on the other hand of the spiritual services. These make its students be satisfied of the services which offering by the university. The students living at the Renmin University could have good time in the part time. Because of the customer service of it included all kinds of daily lives.7.0 Bibliography crisscross SourcesBooks frugal Qualifications Authority, 2010, Communication Analysing and Presenting Complex Communication, 3rd ed. Beijing, china Modern Economic Publishing House Scottish Qualifications Authority, 2010, Creating a Culture of Customer Care, 2nd ed. Beijing, China Modern Economic Publishing House Non-Print Sources mesh Web SitesThe Renmin University of China, Living at the RUC. (Online) 2004, http//english.ruc.edu.cn/en/100374/ The Renmin University of China, Schools & Departments. (Online) 2004, http//english.ruc.edu.cn/en/100378/ The Renmin University of China, Sources. (Online) 2004, http//english.ruc.edu.cn/en/100375/